Resources.

What click & collect shopper am I?

Find out by completing our 12-question quiz.

Powering multi-channel returns for Marks & Spencer.

Delivering a multi-channel customer experience demands expertise in retail operations, logistics and technology.

Delivering a multi-channel customer experience demands expertise in retail operations, logistics and technology.

16-01-2018 |
Missguided’s Click & Collect is Powered by Doddle.

Bridging online and in-store experiences seamlessly through
click & collect is resource intensive and requires constant
attention to keep the customer experience at the cutting edge. It’s for this reason Missguided chose Doddle to manage the click & collect experience for its inaugural store and expanding
retail estate. Doddle delivered this and more in only four weeks.

Bridging online and in-store experiences seamlessly through click & collect is resource intensive and requires…

16-01-2018 |
London – the world’s first click & collect city

Across London, there is evidence of how we are reengineering the city to be able to encourage future growth and ensure we remain a leader on the world stage.

Across London, there is evidence of how we are reengineering the city to be able…

22-11-2017 |
Follow the three C’s for a seamless returns service

Returns are often seen as a necessary evil for retailers, but getting the returns service right can reap rewards in terms of customer loyalty and reducing the overall cost of reverse logistics. Doddle looks at the three C’s essential for designing and managing a seamless returns experience.

Returns are often seen as a necessary evil for retailers, but getting the returns service…

22-11-2017 |
What should the click & collect experience of the future look like?

Annual click & collect transactions are expected to double to 203 million by 2021, according to Apex Insight, marking huge demand for the service in the future.

Annual click & collect transactions are expected to double to 203 million by 2021, according…

22-11-2017 |
Is click & collect missing from your multichannel strategy?

Improving the link between stores and online, to ensure a seamless multichannel experience for customers, continues to be high on retailers’ list of priorities – and click & collect is the only true service that can help them achieve this connection.

Improving the link between stores and online, to ensure a seamless multichannel experience for customers,…

22-11-2017 |
Is your click & collect operation causing in-store chaos?

Increasing the value of click & collect as a channel is not solely about building long-lasting customer relationships and providing convenience

Increasing the value of click & collect as a channel is not solely about building…

22-11-2017 |
3 things to consider when choosing click & collect technology

The UK is a global click & collect pioneer, with many international retailers looking to learn from the successful model British businesses such as Debenhams and John Lewis have established in recent years. But there is always room for improvement.

The UK is a global click & collect pioneer, with many international retailers looking to…

22-11-2017 |
Why click & collect technology should be a priority investment in 2017

Click & collect is a service that makes sense for both retailers and their customers, connecting the online and offline worlds to achieve a seamless experience across channels

Click & collect is a service that makes sense for both retailers and their customers,…

22-11-2017 |
Who should own click & collect data? Tim Robinson, CEO, Doddle

Click and collect in store is often an operational area shrouded in mystery. It’s often not clear who is responsible as it touches ecommerce, logistics and the physical retail operations; who should own click & collect data and how can it help grow sales?

Click and collect in store is often an operational area shrouded in mystery. It’s often…

22-11-2017 |
Load more