Powering collections and returns.

Doddle’s sole business focus is Click & Collect. We have the size and agility to develop, build and deploy first-to-market features and solutions that guarantee our partners harness the potential of this fast-growing market.

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“We wanted to make sure we offered our customers a fantastic experience the first time, every time and Powered by Doddle has enabled us to do that in a way that looks and feels ‘Missguided’”

John Allen, Missguided CTO

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“We wanted to make sure we offered our customers a fantastic experience the first time, every time and Powered by Doddle has enabled us to do that in a way that looks and feels ‘Missguided’”

John Allen, Missguided CTO

Go to case studies

Awards & recognition.

Validated by Zebra Awards

Validated by Zebra

Retail Systems Awards

2017 Retail Charity Partnership of the Year with Cancer Research UK

Doddle powering Click & Collect.

Developed over the course of three years, Powered by Doddle is a highly sophisticated solution developed to power your in-store Click & Collect and returns service.

Leveraging the same technology that powers over 600 stores, this white-labelled Click & Collect application is not only fully customisable to your brand, but has been proven to increase the loyalty and frequency of purchase amongst existing customers, alongside driving additional footfall into stores.

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Increase footfall and incremental spend:

Provide your customers the ability to collect parcels from Doddle’s global network of retail partners, driving new footfall and incremental spend. Doddle customers are predominantly young, female and above average earners, making them an extremely attractive cohort.

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Improve customer experience:

By minimising the potential for human error and significantly reducing transaction times, the Doddle solution dramatically improves the customer experience.

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Deliver continuous improvement:

The Doddle solution tracks a variety of KPIs in real time to provide an accurate view on Click & Collect performance, enabling retailers to drive continuous improvements.

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Tailored branding and customer experience:

The entire Powered by Doddle solution has been designed with user experience at its core. The branding, user journey and customer communications can all be customised to reflect the unique preferences of our retail partners.

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Deployment flexibility:

The Powered by Doddle solution is compatible with a range of Android devices and existing POS systems. If desired, Doddle can also provide hardware.

Partners.

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Doddle partnering with retailers.

Doddle is a Click & Collect option at the checkout of over 100 online and high street retailers.

Open early until late 7 days a week and delivering an NPS of 82, excellent customer service is at the heart of what we do, making Doddle a perfect extension of your brand.

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Improving delivery efficiency:

Customers can order from many online retailers and have that parcel delivered to a single click & collect location. This consolidates online orders and drives benefits to the retailer, carrier and consumer.

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Our customer experience is unrivalled:

We pride ourselves on delivering outstanding customer service, which shines through across our outstanding NPS and Trustpilot scores.

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Benefit from Doddle innovation:

Click & Collect is our sole focus. With Doddle onboard, retailers can benefit from our ever-evolving Click & Collect roadmap without having to divert resources away from their core operations.

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Tailored branding and customer experience:

The entire Powered by Doddle solution has been designed with user experience at its core. The branding, user journey and customer communications can all be customised to reflect the unique preferences of our retail partners.

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Target our valuable customers:

Our retail partners have a unique opportunity to target our users across the UK through in-store and OOH advertising, plus access to our database who are predominantly young, female and above average earners, making them an extremely attractive cohort.

Doddle partnering with retailers.

Doddle is a Click & Collect option at the checkout of over 100 online and high street retailers.

Open early until late 7 days a week and delivering an NPS of 82, excellent customer service is at the heart of what we do, making Doddle a perfect extension of your brand.

Find out more

Why you need to take your Click & Collect eco-system seriously.

Barcoded systems

Barcoded systems

32%

Barcoded systems

Increased stockroom capacity

Powered by Doddle technology

32%

Reduction in FTE requirement

Additional in-store purchased

17%

of customers make an additional in-store purchase when collecting

Host partners

39%

of customers are new to our host partners

100

Integrated partners

Integrated partners
Countries

2

Countries

82

NPS

NPS

Millions

of parcels handled

Resources.

What click & collect shopper am I?

Find out by completing our 12-question quiz.

Powering multi-channel returns for Marks & Spencer.

Delivering a multi-channel customer experience demands expertise in retail operations, logistics and technology.

Delivering a multi-channel customer experience demands expertise in retail operations, logistics and technology.

16-01-2018 |
Missguided’s Click & Collect is Powered by Doddle.

Bridging online and in-store experiences seamlessly through
click & collect is resource intensive and requires constant
attention to keep the customer experience at the cutting edge. It’s for this reason Missguided chose Doddle to manage the click & collect experience for its inaugural store and expanding
retail estate. Doddle delivered this and more in only four weeks.

Bridging online and in-store experiences seamlessly through click & collect is resource intensive and requires…

16-01-2018 |
London – the world’s first click & collect city

Across London, there is evidence of how we are reengineering the city to be able to encourage future growth and ensure we remain a leader on the world stage.

Across London, there is evidence of how we are reengineering the city to be able…

22-11-2017 |
Follow the three C’s for a seamless returns service

Returns are often seen as a necessary evil for retailers, but getting the returns service right can reap rewards in terms of customer loyalty and reducing the overall cost of reverse logistics. Doddle looks at the three C’s essential for designing and managing a seamless returns experience.

Returns are often seen as a necessary evil for retailers, but getting the returns service…

22-11-2017 |
What should the click & collect experience of the future look like?

Annual click & collect transactions are expected to double to 203 million by 2021, according to Apex Insight, marking huge demand for the service in the future.

Annual click & collect transactions are expected to double to 203 million by 2021, according…

22-11-2017 |
Is click & collect missing from your multichannel strategy?

Improving the link between stores and online, to ensure a seamless multichannel experience for customers, continues to be high on retailers’ list of priorities – and click & collect is the only true service that can help them achieve this connection.

Improving the link between stores and online, to ensure a seamless multichannel experience for customers,…

22-11-2017 |
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Who we are.

Doddle’s mission is to make click & collect the delivery choice for consumers, retailers and carriers. We have partnered with over 100 retailers like Amazon, ASOS, Missguided and Net-a-Porter, to offer the best parcel collection and returns service in the market.

We have a growing network of parcel shops located in train stations, on the high street; in Westfield shopping centres, Morrisons supermarkets, Cancer Research UK andDebenhams stores. We have a growing network of parcel shops located in train stations, on the high street; in Westfield shopping centres, Morrisons supermarkets, Cancer Research UK andDebenhams stores.

All our retail partners enjoy the benefits of enhanced customer loyalty and sustainable fulfilment practices through consolidated deliveries and fast, efficient returns.

Going global.

The executive team.

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Tim Robinson, CEO

Tim founded Doddle in March 2014, with a vision to make delivery more sustainable and convenient for consumers, retailers and carriers through click & collect. Prior to establishing Doddle, Tim spent 10 years in executive roles in logistics, transport and freight in both the UK and internationally.

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Gary O’Connor, CTO

Gary joined Doddle in 2014 and is responsible for Doddle’s technology and product teams. Gary has led the creation of the Powered By Doddle product - used by Doddle and a variety of partner retailers – and has grown our key technology partnerships. Prior to joining Doddle, Gary held technical leadership roles at the BBC, Betfair and IBM.

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Mike Richmond, CCO

Mike joined Doddle in 2014 and is responsible for all marketing and sales functions. During his time at Doddle, Mike has been instrumental in building Doddle’s retailer relationships, international partnerships as well as launching our proprietary technology solution, Powered by Doddle. Mike is a qualified corporate and commercial lawyer and worked in strategy and corporate development at Monitise plc prior to joining Doddle.

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Adam Lauffer, CFO

Adam joined Doddle as a founding member of the management team in 2014 and holds responsibility for the company’s finance and operations functions. Prior to joining Doddle, Adam was Corporate Development Director at Monitise plc, with responsibility for M&A, capital raising and key commercial projects.

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John Watts, Network Development & Retail Operations Director

John is responsible for Doddle’s network development and operations both in the UK and overseas. Since joining Doddle in 2014, John has overseen the opening of more than 400 locations and forged new relationships with strategic network partners.

Prior to joining Doddle John held a number of commercial roles managing large scale property acquisitions and transactions for freight companies including Network Rail, Angel Trains and DB Schenker.